![]() If you are not able to receive the package when delivered to your home or do not pick up your package from the Delivery Access Point, or if you refuse to accept it, the package will be sent back to us and you may be charged a fee for shipping and administrative costs. It is your responsibility to pick up the package from the Delivery Access Point or arrange another delivery date within the period stated in the attempted delivery notice. Orders cannot be cancelled between shipping and receipt for administrative reasons. Please note that you can only cancel an order once you have received it. A confirmation email will be sent to you and the refund should appear in your account within three to seven working days. Once we have received the undamaged product(s), a full refund will be made to your account. Fill in the return form, explaining what you are returning, and enclose it with the package. Please return your goods using postal services and quote your order number. If you decide to cancel the order and return the product(s) by post, it is incumbent upon you pay the return fee. In the event of receiving faulty goods, you must contact us within 24 hours and provide a full description of the product and damages. If a product is returned after its sealed packaging has been opened/broken, we cannot accept the return and the item will be sent back to you.Īll faults and damages must be marked on the courier’s delivery note and you must notify us within 24 hours to qualify for an exchange. ![]() Please remember that products can only be resold to other customers if they are in as-new condition! Products that cannot be resold for hygiene reasons are not eligible for return if the protective cellophane/plastic/seal packaging is opened. Âme pure® products may only be returned or exchanged if they are unopened and still in their original protective cellophane/plastic packaging. Return the product with all packaging intact within 14 days from the day you received the products and attach a document explaining why you are returning the product. If you are not satisfied with a purchase or no longer want the item, you can contact us by sending an e-mail to and we’ll send you instructions on how to return the item. ![]() No transaction is complete until you have seen and approved the product. ![]() Barona 33A-1, 1011 Riga, Latvia), has operation and sales rights to ÂME PURE® products in EU through the online store and is responsible for sales and marketing to end customers in EU.įeel free to contact us by email: & Replacements ÂME PURE LTD (UK) owns the registered trademark ÂME PURE®.ĬLS Technology SIA (enterprise number 40103856211, address: Kr. You will also receive an e-mail with updated information as your order is processed. You will receive e-mail confirmation of your order containing all necessary information. ![]()
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